| A
well known medical products and instrumentation company consistently
had problems getting products to market
in a timely fashion. The problem was so acute that the CEO promised
a product launch at the annual meeting, only to
announce an indefinite delay three weeks later.
Vericours
analyzed a series of historic failures as well as ongoing projects
and identified a series of process and resource
allocation problems. Technology with strong interdependencies
like reagent systems and optical detection capability, was being
developed independently, resulting in problems and
outright failures when tested jointly. Further, scarce technology
resources were being assigned to key development projects on a
part time basis, occasionally as little as ½ day
a week, delaying virtually all work where they were involved.
We
highlighted ongoing projects that were at risk and identified stopgap
measures to keep them on schedule. Simultaneously,
we designed and helped to implement process changes and
a structured resource allocation program to fix the endemic problems.
We also recommended hiring additional staff based
on initial results of the resource allocation program.
Products are now on time much more often and potential slippages
are identified for action well in advance of release
dates.
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